Regional Business Enablement Specialist

Are you the person everyone calls when a new system needs to be implemented, a process needs to be improved, or a business needs help turning strategy into action?

We're seeking a Regional Business Enablement Specialist who excels at the intersection of operations, technology, and people. This isn't a back-office support role—it's a highly visible position where you'll partner with leaders across multiple brands to drive enterprise-wide transformation.

If you're a ServiceTitan expert, love solving operational challenges, and enjoy helping teams embrace new ways of working, this could be your next big move.

Wrench Group is a national leader in home repair, replacement, and maintenance services specializing in heating, ventilation and air conditioning, plumbing, water, and electrical services. Our partner locations have developed strong reputations with brands that date back to the 1940s. At Wrench Group, we are a group of like-minded individuals focused on achieving the highest customer satisfaction possible through our strong network of technicians, sales, customer service, and support staff.  Our business model looks to partner with organizations that already have a proven track record and then work to help them accelerate growth and deliver customer thrill at every touchpoint. 

What’s In It For Me?

• Market Value Compensation
• Bonus Eligibility based on performance metrics
• PTO: Unlimited with Supervisor partnership
• Health, Vision, and Dental plans for you and your family to choose from
• 401K Retirement Plan: company will match 30% up to the first 6% of your
  contributed amount
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth through Wrench University

What Will I Do?

You'll play a critical role in helping our brands operate smarter, grow faster, and fully leverage the technology investments that power our business.

This is an opportunity to influence how an entire enterprise works—not just a single location or department.

You'll have a seat at the table, visibility with senior leadership, and the chance to make a measurable impact across a growing organization.

You'll serve as the bridge between business operations and technology, helping multiple brands successfully adopt and optimize critical platforms, processes, and initiatives by 

• Leading high-impact ServiceTitan rollouts and enterprise initiatives
• Partnering with operations, marketing, finance, and technology teams to align strategy and execution
• Driving adoption, training, and change management across multiple regions
• Identifying opportunities to improve processes, increase efficiency, and standardize best practices
• Monitoring results, measuring ROI, and ensuring initiatives deliver real business value
• Influencing leaders and teams at every level of the organization

Do I Have What it Takes

We're looking for someone who combines operational credibility with technology expertise.

• Bachelor’s degree in Business, Operations, Technology, or related field
• 7+ years in home services operations with proven leadership experience.
• Deep ServiceTitan experience across both field and back-office operations
• Success leading large-scale implementations, rollouts, or transformation initiatives
• Strong project leadership and stakeholder management skills
• The confidence to make decisions and drive accountability
• Exceptional communication skills and the ability to simplify complex concepts
• A passion for continuous improvement and scalable business growth
• Multi-location or multi-brand experience
• Experience with integrations, APIs, or enterprise software ecosystems
• Training, facilitation, or change management experience

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