Job Overview:

The Project Manager is a strategic and tactical leader, responsible for managing projects from initation through to completion, or a segment of the project lifecyle, while collaborating with cross functional teams to realize operational value across Wrench Group locations.  With a specific focus on operational efficiency, adoption, and optimization, this role encorpoates a strong foundation of project management, stakeholder engagement, communications, implementation, and technology enabled initiatives. TheProject Manager will be a primary conduit that works across our various disciplines (including Operations, Marketing, Accounting/Finance, IT), requiring a strong analytical mindset, delivery orientation, commitment to collaboration, and expertise in engaging with various stakeholders. 

Please note:  We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas needed now or in the future. 

Wrench Group is a national leader in home repair, replacement, and maintenance services specializing in heating, ventilation and air conditioning, plumbing, water, and electrical services. Our partner locations have developed strong reputations with brands that date back to the 1940s. At Wrench Group, we are a group of like-minded individuals focused on achieving the highest customer satisfaction possible through our strong network of technicians, sales, customer service, and support staff.  Our business model looks to partner with organizations that already have a proven track record and then work to help them accelerate growth and deliver customer thrill at every touchpoint. 

What’s In It For Me?

• Market Value Compensation ($125,000.00-$135,000.00 depending on experience)
• Bonus Eligiblility based on performance metrics
• PTO: Unlimited with Supervisor partnership
• Fully remote with 10% Travel
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan: company will match 30% up to the first 6% of your
  contributed amount
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth through Wrench University

What Will I Do?

The Operations Project Manager will focus on delivery of cross functional projects with a primary emphasis on operationial efficiencies and enablement of the organization through technology, best practices, and collaboration.  They will also coordinate across organizations and ensure end to end change management.  

Project/Program Leadership:  

• Ensure program roadmaps are developed, adhered to, and project progress is measured as it impacts the whole. 

• Follow and promote project management best principles and practices, fostering a culture of continuous improvement. 

• Maintain comprehensive project documentation, including project plans, status reports, and lessons learned.  

• Serve as a liaison between operations, IT, HR, finance, and other departments to ensure alignment and seamless execution. 

Delivery Management: 

• Develop and manage project schedules, budgets, and resource allocation. 

• Lead project planning sessions to define project scope, goals, deliverables, and timelines.  

• Monitor project progress, identify risks, and implement mitigation strategies. 

• Conduct regular project status meetings and provide updates to stakeholders and senior management.  

• Remove impediments that hinder the team’s progress and facilitate effective communication and collaboration. 

• Ensure projects are delivered on time, within scope, and within budget. 

• Document the full implementation strategy including applicable detailed tasks, timelines, resource coordination and validation. 

Communication and Organizational Change Management:  

• Provide status to senior leadership including key risks, issues and project progress 

• Present role based materials to all stakeholders. 

• Collaborate with cross-functional teams to ensure alignment and successful project delivery. 

• Promote transparency and visibility within the team and to stakeholders. 

• Implement change management strategies to support organizational transitions. 

• Develop and deliver change communication plans and training strategies. 

• Monitor and measure adoption rates and change effectiveness; implement improvements as needed. 

Do I Have What it Takes 

• Bachelor’s degree in information technology, Business Management, or a related field. 

• 7+ years of experience in project management. (PMP Preferred) 

• Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and project management frameworks (PMBOK, PRINCE2, etc.).  

• Proven ability to manage multiple projects simultaneously and work in a fast-paced environment.  

• Understanding of both IT and Operations 

Technical Expertise: 

• Proficiency in project management tools (e.g., Jira, MS Project) and collaboration software (e.g., Confluence, Teams).  

• Familiar with Strategic Portfolio Management Concepts 

• Experience with application modernization, cloud migration, and digital transformation initiatives. 

• Knowledge and understanding of standard implementation approaches, practices, and methodologies.  

Strategic & Leadership Skills: 

• Experience leading cross-functional teams, managing complex projects, and influencing stakeholders at all levels. 

• Understanding of Organizational Change Management.  Knowledge and experience of promoting change including benefits, training and role based communications and readiness. Works with other departments to manage change. 

Soft Skills & Competencies: 

• Excellent communication, leadership, and interpersonal skills.  

• Strong problem-solving skills and a proactive approach to challenges.  

• Analytical mindset with the ability to balance long-term value with practical implementation and delivery. 

• Passion for innovation, continuous improvement, and enabling high-performance teams.